Customer Service Representative ( CSR ) 1109 views

ibex. - Karachi, Lahore, Islamabad

Note:

Candidates with Video Profiles would be given preference while shortlisting, so kindly record and save your video interviews properly.

Job Description:

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Working Hours: 9 hour shift
  • Requirements (Education): Bachelors qualified

Skills & Abilities:

  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Center Operations
  • Must be flexible to work in shifts
  • Excellent communication skills
  • Age limit: 20 to 30
  • Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encasement, Referral Bonus
  • Job Shift: On Rotation
  • Job Type: Full-time
  • Salary: 15,000 to 25,000 per month
  • Transport: Conveyance will be provided to females only, males own transport.

More Information

  • Country PK - Pakistan
  • Job Location Karachi, Lahore, Islamabad
  • Salary Range 15,000 - 19,999
  • Years of Experience Fresh
  • Minimum Qualification Bachelor's
  • Specific Degree Title Customer Service / Customer Support
  • Job Category Customer Service / Customer Support
  • Job Shift Rotating Shift
  • Positions Available 25
  • Age Requirement 18 - 23 Years
  • Gender Requirement Doesn't matter
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  ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.
Information
  • Industry Call Center / BPO
  • Company Address ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500,
  • No of Employees 1000 plus
  • Operating Since 01/02/2000
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